Transition Update

Licensing Update

LiveOffice Transition Plan

Transition Update

The EHA-to-Office 365 transition started on May 2012 and will continue for 12-18 months.  We are transitioning customers based their size, tier, and technical constraints.  For information on what to customers can expect during the transition please visit http://GetArchiving.com 

Partners interested in knowing their customer’s transition date will need to work with their customer to request for a transition date by opening a EHA support ticket through the EHA Admin Center.

Licensing Update

All existing EHA Customers, weather Online and On-Premises transitioning to Office 365 will be provided entitlement to Exchange Online Plan 2.  The implementation of these entitlements will vary based on the type of Volume Licensing agreement. 

The number of entitlements will be determined based on the total number of provisioned users, including active and disabled users, in EHA at the time of the transition.  For more information on provisioned users click here.  

Customers with an Existing Enterprise Agreement (including CASA & U.S. Gov’t)

During the transition, customers who have an active Enterprise agreement will be provided with trial licenses for the number of provisioned users to be used for the transition. These trial licenses will be converted to fully paid licenses up-to 30 days post transition for the remainder of your existing agreement.  You will receive an email once the fully paid licenses have been deposited into your tenant.

Customers with a Transitional Microsoft Volume Licensing  or Direct Frontbridge agreements

During the transition, customer who are on or had a Volume Licensing agreement, including Select, Select Plus, Open value, Open Value Subscription or a Direct Forefront agreement and are an active EHA customer, you will be provided with a fully paid license of Exchange Online Plan 2 for a period of 2 years.  Licenses will be provided to customers at the beginning of the transition.

A summary of the EHA scenarios as wells as agreement type and grant lengths are below:

Customer who have purchased EHA but not activated

Customers who have purchased but not activated and are on an Enterprise Agreement will receive entitlement to Exchange Online Plan 2 for the remainder of their existing agreement.  Customer should expect entitlements to the new service over the next 60 days.

EHA License Renewal

EHA was removed from the May 2011 pricelist and therefore cannot be renewed.  We are asking the partner to direct customers to purchase the O365 future SKU.  Microsoft will maintain the customer’s EHA tenant until can technically transition the tenant to O365.  Partners who are looking to renew customers on EHA should go through the following steps to review customers. 

Customer who are using Exchange On-premises or Office 365 Exchange Online and EHA

1. Direct Customer to purchase Exchange Online Archiving (EOA) licenses from the Office 365 website
2. Instruct your customer to add your organization as the Partner ="4">

   EHA License Renewal

   EHA was removed from the May 2011 pricelist and therefore cannot be renewed.  We are asking the partner to direct customeOn Record* within the Microsoft Online Services Portal. (If you are not an Office 365 advisor, see below on how to sign up.)

3. Email OLSRECON@microsoft.com with original agreement number and a copy of the sales receipt for EOA.  This will ensure that your customer’s EHA service will not be terminated and that data will be migrated to Exchange Online Plan 2. Customers will receive a 30-day notification before data migration begins.  For more information visit http://getarchiving.com.

*Note: To receive credit for the above sales, you must be signed up as an Office 365 Advisor and enrolled in the Microsoft Cloud Program.  For more information on how to enroll as a Microsoft Office 365 Advisor, visit the Microsoft Partner Network at http://partner.microsoft.com/global.

EHA Transition Training Session

Partners interested in getting up to speed with the advanced archiving features of Office 365 should attend our weekly training session.  Each 60-minute training session is delivered by an archiving specialist and will cover details of the transition including how to perform common archiving tasks in Office 365. 

Training sessions are available during the following times:

•             Mondays @ 8:00 am PT

•             Wednesdays @ 1:00 pm PT

•             Thursdays @ 6:30 am PT

•             Fridays @ 8:00 am PT (beginning August 24)

To sign up for a training session, we ask partners to email EHASUP@microsoft.com.  

LiveOffice Transition Program

Support for Bloomberg and Instant Messaging, other than Microsoft Lync, will not be supported in Office 365.  We have established an agreement with our partner, LiveOffice for customers who cannot transition to Office 365 Exchange Online due to these requirements.   

Microsoft and LiveOffice have pre-negotiated prices to help minimize potential complexity with the transition and prioritize these customers.  Offers include:

We have also established the LiveOffice FastPass Program which will enable customers to transition their data from EHA to LiveOffice with minimum downtown.  Contact LiveOffice support for more information on how to sign up for the LiveOffice FastPass Program.

LiveOffice Sales and Support has provided Microsoft with dedicated contacts to help answer all sales and technical questions.  There sales and support teams are to be used by Microsoft field only and can be reached at:

               LiveOffice contact details

           Email:  archiving@liveoffice.com

Phone: 877.253.2793 (+1.650.527.4100 for outside of the U.S. and Canada)

Web: http://www.liveoffice.com