iOS Device cannot login to SFB Client
iOS device cannot login to the SFB Client seeing the following error messages at login prompt:
- "We cannot connect to the server. Check your network connection, advanced options and try again"
- "You account is not configure to connect to the server"
And the "SFBIOS.log" file is showing the following errors:
- Reived response of request(UcwaAutoDiscoveryRequest) with status = E_ConnectionError (E2-2-1)
- 2018-03-15 02:38:22.176 000000016e00b000 WARNING TRANSPORT CHttpConnection.cpp:1043 Request Type = UcwaAutoDiscoveryRequest, Error domain = NSOSStatusErrorDomain, code = -9807, detailedCode = errSSLXCertChainInvalid,ErrorDescription = The operation couldn’t
be completed. (OSStatus error -9807.),ErrorFailureReason =
Root Cause:
- Local (private) Certificate Authority's Root Certificate was not installed or not trusted in the iOS device.
Resolution
- Installed Certificate Authority's Root Certificate on the iOS device.
- Email Root Certificate (the same root certificate installed on SFB FE server) to yourself as an attachment without zipping.
- Open the email, and click the certificate, click Install, and Done.
- Reboot the phone and try to log in again.
- If you are still having the issue logging in, user 3G/4G connection to log in and after successful login, switch the network connection to your office/LAN wireless connection.
