Do not use |
Examples |
application
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”application” might be the best word to describe a generic piece of software, but you can avoid it by referring to the name of the application or to the user’s Surface experience.
- Good: Close Photos
- Bad: Exit the application
- Good: Start a new experience
- Bad: Close all applications
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attach
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In everyday conversation, people do not say, “Attach this paper to the envelope you’re sending.” Instead, they say, “Could you put this paper in the envelope?” Instead of "attach," use “add,” “include,” or a phrase like “put this in,” or “stick this on.”
- Good: Include my photos
- Bad: Attach all files
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cancel
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People do not say, “Cancel what you’re doing.” Instead, they say, “Could you stop for a moment and come here, please?” Instead of using "cancel," speak directly to the purpose.
- Good: Remove myach this paper to the envelope you’re sending.” Instead, they say, “Could you put this paper in the envelope?” Instead of "attach," use “add,” “include,” or a phrase like “put this in,” or “stick this on.”
- Good: Include my photos
photos
I’m not done with my photos
- Bad: Delete all files
[OK] [Cancel]
- Good: I’d like to continue
I’d rather go back
- Bad: What would you like to do?
[Continue] [Go back]
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click
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Because Surface interactions do not require a mouse, users have nothing to “click” or “double-click.” Use “tap” instead.
- Good: Tap the button
- Bad: Click the button
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confirm
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“Confirm” is almost exclusively used in formal transactions and rarely in everyday conversation. People do not use “confirm” when they need to verify information.
- Good: Remove my music
- Bad: Your files will be deleted
[Confirm] [Cancel]
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data
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In conversation, people say, “Tell me about that,” or “I’d like some more information.” They do not request data. Instead of "data," use “information.”
- Good: See below for more information
- Data required
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delete
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People rarely use “delete” in conversation. Instead, they say “remove,” “get rid of,” and so on.
- Good: Clear the playlist
- Bad: Delete all songs
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drag
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While people do use “drag” in daily conversation, it has computer-based connotations. Instead of “drag,” use a term that describes a dragging motion, like “slide.”
- Good: Slide the photo over here
- Bad: Drag the photo over here
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exit
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“Exit” is generally reserved for formal and official contexts. People do not say, “Exit the room when you’re done.” Instead, they say “Leave the room,” or “Go to the waiting room when you’re done.”
When a Surface application provides a control command, use “I’m done.”
When the term is in a sentence, use “close.”
When the term is used to tell someone to leave, use “go,” if possible.
- Good: Close Concierge
- Bad: Exit Concierge
- Good: Please go back to Launcher
- Bad: Exit to Launcher
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failure
fail
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“Failure” has ominous connotations. In conversation, people do not say, “There’s a failure in the car,” but rather, “There’s a problem with the car.” Use a word like “problem” rather than “failure.” Use “can’t,” “won’t,” and similar words rather than “fail.”
- Good: Unfortunately, we found a problem
- Bad: Application failure occurred
- Good: Photos wasn’t able to open
- Bad: Application failed to load
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file
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Rather than the ubiquitous term “file,” refer to the specific type of media or data (photos, music, videos, postcards, pages, and so on).
- Good: Remove all my photos
- Bad: Remove all my files
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load
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Nobody would say, “Load your food into the bowl.” Instead, they would say something like, “Serve yourself,” or “Help yourself.” You’re also more likely to hear, “Add paper to the copier,” rather than “Load paper into the copier.” Instead of using "load," use terms like “collect,” “add,” “open,” “search,” or “find.”
- Good: We’re opening your profile
- Bad: We’re loading your profile
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OK
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“OK” is common in everyday vernacular. But in the world of computer software, people often recognize it as part of an agree/disagree option pair. In Surface applications, therefore, avoid “OK” and speak directly to the purpose. (You can use “OK” or “okay” in a sentence if it aligns with the other interface language principles.)
- Good: Remove my information
I’m not done yet
- Bad: We are about to remove all your information
[OK] [Cancel]
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press-and-hold
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Avoid "press-and-hold.” Instead, use “tap-and-hold,” or “touch-and-hold.”
- Good: Touch-and-hold the photo to move it
- Bad: Press-and-hold the photo to move it
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reboot
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In conversation, “reboot” is used almost exclusively with computers and complex mechanical equipment. Instead of using "reboot," use “restart.”
- Good: Restart the game
- Bad: Would you like to reboot the game?
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session
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“Session” often refers to formal periods or durations. You’ll rarely hear, “Are you ending your basketball session?” Instead, people say, “Are you done playing basketball?”
When the term is a command, use “done” instead of "session."
When the term is in a sentence, use “experience” instead of "session.”
- Good: I’m done
- Bad: End session
- Good: Start a new experience
- Bad: Start a new session
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